Stinson Safety Practices

It is our policy that every employee of W.O. Stinson & Son Ltd. is entitled to work under the safest possible conditions consistent with the Occupational Health and Safety Act. We make it our responsibility to implement and maintain Stinson safety in a healthy work environment, and it is our commitment to prevent occupational illness and injury in the workplace.

All employees are trained in our Stinson safety best practices, so that they understand their responsibilities and the safe practices for their roles. Our work sites are inspected on a regular basis to ensure that any safety hazards are corrected as soon as possible. It is wrong to believe that accidents are unavoidable and will always happen. We strongly believe that if we all do our part, including acting and talking safety at all times, a healthy attitude towards accident prevention and an improved safety record can be achieved.

Click here to see Fuel Safety and Training for Private Fuel Outlets information

Click here to see Fuel Safety and Training for Mobile Refueling information

Click here for Cardlock Safe Operating & Emergency Procedures information

Click here to see our Accessibility Policy

Private Fuel Outlets Fuel Safety Training and Operations

Private Fuel Outlets

A private fuel outlet is defined as any premises, other than a retail outlet, marina or bulk plant, where gasoline or an associated petroleum product is put into the fuel tanks of motor vehicles or into portable containers. This definition captures many different types of businesses, including farms, trucking companies, couriers, municipal operations, mines, construction sites, car rental agencies, utilities, telecommunications and other companies with fueling facilities for their vehicle fleets.

This document outlines the requirements for private fuel outlets as outlined by fuel safety regulations.

General Requirements for Compliance

Any person engaged in an activity, use of equipment, process or procedure that applies to private fuel outlets where gasoline or diesel is handled, loaded or dispensed to be used as a fuel in a motor vehicle shall comply with fuel safety regulations.

Any facility operating as a retail outlet, a marina or a bulk plant must obtain a license to distribute product from the authority having jurisdiction governing the fuel safety regulations.

All underground fuel tanks at a private fuel outlet, retail outlet, a marina or a bulk plant shall be registered with the authority having jurisdiction governing the fuel safety regulations.

No person shall install, repair, service or remove equipment at a private fuel outlet unless the person holds a certificate for that purpose as outlined in fuel safety regulations.

Training Requirements

A person who employs another person as an attendant or user of a facility shall take every reasonable precaution to ensure that the attendant or user complies with the information contained in this brochure and shall:
a) Ensure that every employee at the facility or user of the facility is trained

  • in the use of all equipment; and
  • to take action in the event of a spill or leak of product or any emergency.

b) Maintain a record of the training for as long as the employee is working in that capacity at the facility as an attendant of a facility or user of the facility.

Facility Maintenance and Inspection

A visual inspection of the private fuel outlet shall be conducted before use by the person responsible for the daily operation and maintenance of the facility to ensure no spills or leaks and that the equipment is operating safely.

Any shear valves and leak detection systems shall be maintained and tested at least once per year by a certified person or in accordance with the manufacturers instructions and a written record of the maintenance and testing shall be retained at the facility.

General Dispensing Operations

Any areas where fuel handling or transfers occur shall be kept clean and free of ground vegetation and combustible materials.

Every facility where fuel handling or transfers occur shall be maintained in a safe operating condition by the person responsible of the daily operation and maintenance of the facility and shall be operated safely. Any defective equipment or component shall be repaired or replaced by a certified person.

Only approved equipment shall be used to dispense product at a facility.

No container shall be filled with product at a facility unless the container is approved, in safe condition, and is not filled beyond its nominal capacity.

Portable containers, equipment, or vehicles shall not be filled inside enclosed vehicles or on enclosed trailers.

Portable containers, equipment, or vehicles in the open beds of vehicles or in open trailers shall not be filled unless they are electrically bonded to the dispensing nozzle or placed on the ground and the vehicle engines are shut off.

Except at a self-serve retail outlet, gasoline and diesel products shall not be dispensed at any facility by any person unless that person is trained in the proper use of equipment and procedures for dispensing product.

The person who is dispensing product shall remain in attendance at the vehicle or container during fuelling.

No gasoline product shall be stored or transferred within a building unless the building meets the requirements of the local fire code.

Empty containers that previously contained gasoline product shall not be stored within a building unless the building meets requirements of the local fire code.

Every portable container that contains product shall be kept tightly closed when not in use.

Cardlock/Keylock Dispensing Operations

The person responsible for the daily operation and maintenance of a cardlock/keylock facility shall post signs that specify safe operating practices and emergency telephone numbers.

The person responsible for the daily operation and maintenance of a cardlock/keylock shall ensure, on an annual basis that cardlock/keylock users are provided with detailed training, including safe operating and emergency procedures. The person responsible for the daily operation and maintenance of the facility shall maintain a record of the training.

Persons dispensing fuel from a cardlock/keylock dispenser shall be trained in the requirements included in this document, including safe operating and emergency procedures.

Persons dispensing fuel from a cardlock/keylock dispenser shall remain in constant attendance at the vehicle or container being refuelled.

The person responsible for the daily operations and maintenance of the facility shall conduct a pre-use inspection of the cardlock/keylock for spillage. Where spillage is found, the person in charge of the daily operations and maintenance of the facility shall reference the Petroleum Spills and Leaks section of this document.

The person responsible for the daily operations and maintenance of the facility shall conduct a pre-use inspection of the cardlock/keylock to ensure the safe operation of all equipment.

Sources of Ignition

Product shall not be dispensed or vented at a facility within 3 meters of any source of ignition.

Any appliance or device that may be a source of ignition and that is located on or within a vehicle located within 3 m of the dispensing nozzle shall not be operated while fuel is being dispensed.

Product shall not be dispensed into the fuel tank of a motor vehicle while the engine of the motor vehicle is running. This does not apply to the dispensing of diesel fuel where a diesel fuel dispenser is more than 6 meters from a gasoline dispenser or where the gasoline dispensers are shut off.

No product shall be dispensed into the fuel tank of any motor vehicle while any part of the motor vehicle or any vehicle attached to it is on a highway. This requirement does not apply to a motor vehicle that is immobilized on a highway because it lacks sufficient fuel to proceed.

Emergency Procedures

Every private fuel outlet shall have written emergency procedures available outlining actions to be taken by employees or users in the event of a spill, leak, fire or explosion.

The person responsible for the daily operation and maintenance of the facility shall ensure that all employees are trained in the use of the emergency procedures and shall maintain a record confirming such training for as long as the employee is working at the facility.

IN CASE OF A SPILL OR LEAK:
1. Shut off the flow of fuel, if it safe to do so;
2. Eliminate/ Keep away ignition sources;
3. Do not start any vehicles in the immediate area;
4. Report the spill;
5. Do not take personal risks to control the spill;
6. Use absorbent materials to contain the spill;
7. Avoid contact with fuel and do not enter the area of the spill.

IN CASE OF FIRE OR EXPLOSION:
1. Shut off the flow of fuel, if it is safe to do so;
2. Shut off power to the dispenser;
3. Evacuate all people from the area;
4. Call 911 and get assistance;
5. Do not take personal risks to control the emergency;
6. Extinguish small fires using a fire extinguisher it is safe to do so.

Fire Safety

Every facility shall have available a minimum of two fire extinguishers, rated at 40BC, that are located so as to be readily accessible.

The person responsible for the daily operation and maintenance of the facility shall ensure that the fire extinguishers required are inspected, tested, and maintained in accordance with the requirements of the local fire code.

In the event of a fire or explosion at a facility, the person responsible for the daily operations and maintenance of the facility shall ensure the safety of all personnel and then notify emergency services and the Ontario Spills Action Center (applicable in Ontario only).

Petroleum Spills and Leaks

Where a spill occurs in excess of 100 litres, the Ontario Spills Action Center shall be notified at 1-800-268-6060 (applicable in Ontario only). Further direction shall be followed from the Spills Action Center and/ or the fuel safety authority. All leaks shall be reported.

Spilled product and any absorbent materials used shall not be discharged into any sewer or waterway or upon the surface of the ground.

Leak Monitoring and Inspection

Manual Leak Detection – Aboveground Tanks

The person responsible for the daily operation and maintenance of the facility shall ensure the following leak detection procedure is performed and shall include:

  • a weekly recorded measurement of the contents of each tank;
  • a weekly measurement of the amount of product withdrawn from or delivered to each tank; and
  • a weekly recorded reconciliation of volumes determined in (1) and (2)

Where the reconciliation shows an unexplained loss of product greater than 0.5% of the monthly tank throughput or greater than 3% of the capacity of the storage tank system, whichever is less, the person responsible for the daily operation and maintenance of the facility shall:

  • immediately commence an investigation into the cause of the loss of product;
  • notify W.O. Stinson & Son Ltd. immediately.

If the aboveground tank is of double wall type and contains a secondary containment monitoring gauge, the gauge may be used as the leak detection monitoring system in replacement of the above, provided that it is checked daily (excluding Saturday, Sunday, and holidays when the facility is closed) and the reading is recorded in a log. All readings should show negative pressure. In the event of a positive reading, an investigation shall commence immediately.

Visual Examination – Aboveground Tanks

The person responsible for the daily operation and maintenance of the facility shall ensure a weekly examination be performed on the tank shell with observations being recorded in a log. If the bottom of the tank is not amenable to a visual examination, testing of the bottom of the tank must take place.

No weekly examination of the tank shell is required if the tank is of double wall type and the secondary containment is monitored as required.

Manual Leak Detection – Underground Tanks

The person responsible for the daily operation and maintenance of the facility shall ensure the following leak detection procedure is performed and shall include:

1. a daily record, excluding Saturdays, Sundays, or holidays if the facility is closed and no product is removed or added during these days, that specifies:

  • measurement of the contents of each tank;
  • measurement of the amount of product withdrawn from and delivered to each tank;
  • a reconciliation of items (a) and (b) for each tank, if the tanks are not interconnected by siphons or joined together by product piping, or for each product type;
  • measurement of the water content of each tank.

2. A record made every 6 months confirming the operation of the interstitial space monitoring system, if applicable;
3. A reconciliation of the measurement of the tank contents immediately prior to a weekend or holiday closing with the measurement of the tank contents prior to reopening; and
4. The retention of records until the facility is decommissioned.

Where the measurement required in (1) (d) shows water in excess of 5cm, the person responsible for the daily operation and maintenance of the facility of the underground storage tank system shall:

  • investigate the cause and take corrective action to prevent further intrusion of water;
  • immediately cease withdrawing product from the affected tank until the water is removed; and
  • in the event of the discovery of a leak from the underground storage system, notify W.O. Stinson & Son Ltd. immediately.

Where the reconciliation required in (1)(c) shows three consecutive days of losses with each loss greater than 200 L, or a monthly variance of 1% of sales plus 400 L, the person in charge of the daily operation and maintenance of the facility shall:

  • immediately commence an investigation into the cause of the loss of product; and
  • if a leak is confirmed, notify W.O. Stinson & Son Ltd. immediately.
  • Where there is a change of the person responsible for the daily operations and maintenance of the site, the new person shall be provided with the record’s required above and all information disclosed by the investigations undertaken in accordance with the above.

    The person responsible the daily operations and maintenance of the facility that has underground storage tank shall:
    a) if the dispenser is metered, comply with (1) (2) (3) (4); and
    b) If the dispenser is not metered, at least twice per month not receive or withdraw product for at least 12 hours:

    • measure product level at the start and end of the 12-hour period, including water levels;
    • investigate any level change to determine if a leak exists; and
    • maintain a record of the measurements and investigations for the life of the tank.

    Corrosion Protection Monitoring

    The corrosion protection system for an underground storage tank system shall be tested and certified in writing to be in working order at intervals not exceeding two years by a certified person.

    Records shall be maintained and retained at the facility for the life of the facility or equipment to which they relate.

    Dikes

    A dike is a barrier surrounding aboveground storage tanks that provides liquid retention capacity.

    Dikes shall be inspected on a regular basis to ensure that no surface water or product is accumulating inside.

    Accumulated surface water or product shall be removed and shall not be allowed to build up such that the capacity of the dike is reduced.

    Tank Disuse

    W.O. Stinson & Son Ltd. shall be notified immediately if a tank or facility containing petroleum products has been out service for 180 days.

    Approved Portable Containers

    Approved portable containers shall consist of the following:

    • a metal or plastic portable container bearing the label of ULC or CSA;
    • a portable container fuel tank for marine use;
    • a jerry can that bears the embossed marking “UN” followed by 3A1/X/175, 3A1/Y/175, 3B1/X/175, 3B1/Y/175, 3H1/X/175 or has a capacity less than 60 L and bears the embossed marking “UN” followed by 1H1/X/175 or 1H1/Y/175 or conforms to ASTM F 852;
    • a drum bearing the embossed certification marking “CTC’, “BTC”, “ICC”, “DOT”, or “TC” followed by 5, 5A, 5B, 5C, or 5M; or
    • a drum bearing the embossed marking “UN” followed by 1A1/X/175, 1A1/Y/175, 1B1/X/175, or 1B1/Y/175.


    Mobile Refuelling Fuel Safety Training and Operations

    Mobile Refuelling
    Mobile refueling is the dispensing of fuel from a mobile refueling tank to a motor vehicle (including but not limited to forest and construction equipment, motorized snow vehicles, and other off-road vehicles), but not to a boat. Mobile refuelling tanks are tanks that have been built in accordance with an approved standard and that may be mounted onto a truck, trailer, or skid for transporting product.

    This document outlines the requirements for mobile refuelling as outlined by fuel safety regulations.

    General Requirements for Compliance

    Any person engaged in an activity, use of equipment, process or procedure that applies to mobile refuelling where gasoline or diesel is handled, loaded or dispensed to be used as a fuel in a motor vehicle shall comply with fuel safety regulations.

    Any facility operating as a retail outlet, a marina or a bulk plant must obtain a license to distribute product from the authority having jurisdiction governing the fuel safety regulations.

    All underground fuel tanks at a private fuel outlet, retail outlet, a marina or a bulk plant shall be registered with the authority having jurisdiction governing the fuel safety regulations.

    No person shall repair or service mobile refuelling equipment unless the person holds a certificate for that purpose as outlined in fuel safety regulations.

    Training Requirements

    A person who employs another person as a driver or user of mobile refuelling equipment shall take every reasonable precaution to ensure that the driver or user complies with the information contained in this document and shall:
    a) Ensure that every employee or user that operates the mobile refuelling equipment is trained

    • in the use of all equipment; and
    • to take action in the event of a spill or leak of product or any emergency.

    b) Maintain a record of the training for as long as the employee is working in that capacity as a driver or user of the mobile refuelling equipment.

    Maintenance and Inspection

    A visual inspection of the mobile refuelling equipment shall be conducted before use by the person responsible for the daily operation and maintenance of the equipment to ensure no spills or leaks and that the equipment is operating safely.

    Any shear valves and leak detection systems shall be maintained and tested at least once per year by a certified person or in accordance with the manufacturers instructions and a written record of the maintenance and testing shall be retained.

    General Dispensing Operations

    Any areas where fuel handling or transfers occur shall be kept clean and free of ground vegetation and combustible materials.

    Any equipment used for fuel handling or transfers occur shall be maintained in a safe operating condition by the person responsible of the daily operation and maintenance of the equipment and shall be operated safely. Any defective equipment or component shall be repaired or replaced by a certified person.

    Only approved equipment shall be used to dispense product.

    No container shall be filled with product unless the container is approved, in safe condition, and is not filled beyond its nominal capacity.

    Portable containers, equipment, or vehicles shall not be filled inside enclosed vehicles or on enclosed trailers.

    Portable containers, equipment, or vehicles in the open beds of vehicles or in open trailers shall not be filled unless they are electrically bonded to the dispensing nozzle or placed on the ground and the vehicle engines are shut off.

    Except at a self-serve retail outlet, gasoline and diesel products shall not be dispensed by any person unless that person is trained in the proper use of equipment and procedures for dispensing product.

    The person who is dispensing product shall remain in attendance at the vehicle or container during fuelling.

    No gasoline product shall be stored or transferred within a building unless the building meets the requirements of the local fire code.

    Empty containers that previously contained gasoline product shall not be stored within a building unless the building meets requirements of the local fire code.

    Every portable container that contains product shall be kept tightly closed when not in use.

    Mobile Refuelling Dispensing Operations

    During fueling, a fire extinguisher with a minimum rating of 40BC shall be readily available for use.
    Spill containment kits shall be readily available during fueling operations.
    Dispensing shall not take place within:

    • A building;
    • 30 m of a stream, river, lake, canal, or natural watercourse;
    • 3 m of a property line;
    • 4.5 m of any opening in a building; or
    • 3 m from any source of ignition.

    These requirements may be modified where the mobile refueller has an approved procedure to prevent the loss or escape of product from:

    • Creating a hazard to public health or safety;
    • Containing a fresh water source or waterway;
    • Interfering with the rights of any person; or
    • Entering into a sewer system, underground stream, or drainage system.

    Mobile refuelling tanks shall be maintained to ensure the safe operation of the vehicle, trailer, or skid while transporting, loading, and dispensing product.

    Hoses shall not be extended over or under vehicles.

    The mobile refueller shall have a spill response procedure, and personnel shall be trained in the containment, cleaning up, and reporting of spills.

    Do not fill tanks, vehicles, equipment or containers in excess of 95% of the tank capacity.

    Only approved mobile refuelling tanks shall be used.

    Product shall only be dispensed through approved hoses and automatic shut-off nozzles.

    Hoses through which product is transferred shall not exceed 61 m (200 ft), and an appropriate storing mechanism shall be used to prevent damage to the hose. Hoses shall be protected from damage while in use and stored on the storing mechanism when not in use.

    In heavily travelled areas, mobile refuelling vehicles shall be equipped with a beacon light that shall be in operation during fuelling operations. The light shall be designed so as to be readily visible to other people or vehicles entering the fueling area.

    Skids or trailers for mobile refuelling tanks shall be equipped with rigid steel drawbars and hitches designed to accommodate the load being towed. Skids or trailers for mobile refuelling tanks shall not be towed by cables or chains.

    Trailers for mobile refuelling tanks shall be equipped with parking brakes or chock blocks, or both. One of these shall be applied to prevent movement when the trailer is parked.

    Product shall not be transferred from a mobile refuelling tank, except by means of pumping. The pump shall be equipped to prevent siphoning of the tank should a leak occur in the fuel nozzle, hose or pump.

    Sources of Ignition

    Product shall not be dispensed or vented within 3 meters of any source of ignition.

    Any appliance or device that may be a source of ignition and that is located on or within a vehicle located within 3 m of the dispensing nozzle shall not be operated while fuel is being dispensed.

    Product shall not be dispensed into the fuel tank of a motor vehicle while the engine of the motor vehicle is running. This does not apply to the dispensing of diesel fuel where a diesel fuel dispenser is more than 6 meters from a gasoline dispenser or where the gasoline dispensers are shut off.

    No product shall be dispensed into the fuel tank of any motor vehicle while any part of the motor vehicle or any vehicle attached to it is on a highway. This requirement does not apply to a motor vehicle that is immobilized on a highway because it lacks sufficient fuel to proceed.

    Fire Safety

    Every mobile refuelling unit shall have available one fire extinguisher, rated at 40BC, that are located so as to be readily accessible.

    The person responsible for the daily operation and maintenance of the mobile refuelling equipment shall ensure that the fire extinguisher required is inspected, tested, and maintained in accordance with the requirements of the local fire code.

    In the event of a fire or explosion, the person responsible for the mobile refuelling equipment shall ensure the safety of all personnel and then notify emergency services and the Ontario Spills Action Center (applicable in Ontario only).

    Emergency Procedures

    All mobile refuelling equipment shall have written emergency procedures available outlining actions to be taken by employees or users in the event of a spill, leak, fire or explosion.

    The person responsible for the daily operation and maintenance of the mobile refuelling equipment shall ensure that all employees are trained in the use of the emergency procedures and shall maintain a record confirming such training for as long as the employee is employed.

    IN CASE OF A SPILL OR LEAK:

    1. Shut off the flow of fuel, if it is safe to do so;
    2. Eliminate/ Keep away ignition sources;
    3. Do not start any vehicles in the immediate area;
    4. Report the spill;
    5. Do not take personal risks to control the spill;
    6. Use absorbent materials to contain the spill;
    7. Avoid contact with fuel and do not enter the area of the spill.

    IN CASE OF FIRE OR EXPLOSION:

    1. Shut off the flow of fuel, if it is safe to do so;
    2. Shut off power to the dispenser;
    3. Evacuate all people from the area;
    4. Call 911 and get assistance;
    5. Do not take personal risks to control the emergency;
    6. Extinguish small fires using a fire extinguisher it is safe to do so.

    Spill Response Procedure for Mobile Refuellers

    1. Take spill control supplies to the site of the incident;
    2. Once at the incident site, assess the incident hazard;
    3. Make the site safe. Stop, minimize and contain the spill or leak;
    4. Report the incident;
    5. Prepare an incident report;
    6. Have a certified person or company perform repairs to the leaking equipment or clean up the spill;
    7. All spills and leaks must be corrected and/or cleaned up as per fuels safety regulations;
    8. Report all spills and leaks to W.O. Stinson & Son Ltd. immediately.

    Spill Containment Kits:

    Below are the recommended requirements for a spill containment kit:

    • 10 Reusable Absorbent Pads;
    • 4 Heavy Duty Garbage Bags;
    • 1 20 Litre Metal Pail with Bonding/Grounding Cable/ Lid;
    • 1 1-meter x 1-meter Heavy Poly (Manhole Cover);
    • 1 Shovel (aluminum);
    • 1 1-meter Boom Sock;
    • 1 Broom;
    • 1 Floor Dry;
    • 1 Plug & Dyke.

    It is recommended that spill kits be contained in a metal bucket and maintained separate from other equipment. Steel or plastic shovels, plastic pails and plastic carrying handles are not permitted.

    Reporting of Petroleum Spills and Leaks

    Spills are product escapes that result from operating error. Any spill of a petroleum product in excess of the amount below shall be reported to the Ontario Spills Action Center (applicable in Ontario only):

    • 100 litres at sites restricted from public access (i.e. bulk facility, private fuel outlet, private residence, etc.) must be immediately reported.
    • 25 litres at sites with public access (i.e. retail service station, marina, etc.) must be immediately reported.

    Spills of lesser quantities need not be reported, unless the spill would:

    • Create a hazard to public health or safety;
    • Contaminate any fresh water source or waterway;
    • Interfere with the rights of any person;
    • Allow entry of product into a sewer system or underground stream or drainage system.

    All leaks shall be reported immediately.

    Reporting to the Spills Action Center

    All reporting of spills involving petroleum products is done through the Ontario Spills Action Center (a government agency run through the Ministry of Environment and Climate Change). They can be reached at 1-800-268-6060 or 1-416-325-3000, 24 hours per day, seven days per week.

    If there is an immediate need to disturb any article at the site and you wish to speak to a fuel’s safety representative, you must inform the Spills Action Center operator that you want the fuels safety program on-call person to contact you immediately.

    No person shall interfere with or disturb any wreckage, article, or thing at the scene of the spill or leak (except in the interest of public safety) until such a time as an inspector has given permission to do so.

    Approved Portable Containers

    Approved portable containers shall consist of the following:

    • a metal or plastic portable container bearing the label of ULC or CSA;
    • a portable container fuel tank for marine use;
    • a jerry can that bears the embossed marking “UN” followed by 3A1/X/175, 3A1/Y/175, 3B1/X/175, 3B1/Y/175, 3H1/X/175 or has a capacity less than 60 L and bears the embossed marking “UN” followed by 1H1/X/175 or 1H1/Y/175 or conforms to ASTM F 852;
    • a drum bearing the embossed certification marking “CTC’, “BTC”, “ICC”, “DOT”, or “TC” followed by 5, 5A, 5B, 5C, or 5M; or
    • a drum bearing the embossed marking “UN” followed by 1A1/X/175, 1A1/Y/175, 1B1/X/175, or 1B1/Y/175.

    Incident Reports

    Incident Reports in regards to a petroleum spill or leak shall include the following information:

    • Name and contact information of the responder(s);
    • Incident date and time;
    • Cause and source of the spill or leak;
    • Incident site and on-site contact person information;
    • Estimated volume of fuel lost to the environment;
    • Estimated volume remaining in the tank;
    • Distance to the nearest body of water (ditch, creek, river lake);
    • Distance to water well;
    • Distance to property line;
    • Fuel system information.


    Accessibility Statement

    At W.O. Stinson & Son Ltd., we are committed to ensuring that we provide a safe, welcoming, barrier-free and accessible environment for our employees, customers, prospects, suppliers, job applicants, visitors and other stakeholders who enter onto our premises, do business with us, access our web site or communicate with us. This applies in relation to employment with our Company, and with respect to areas such as customer service, the built environment, information and communication, and transportation. W.O. Stinson & Son Ltd. policies, procedures, and plans are consistent with the Accessibility for Ontarians with Disabilities Act, 2005.

    As an organization, we are responsible for ensuring that our employees, as well as our goods, services, facilities, policies, business practices and systems comply with the governing legislation and relevant best practices with regard to the accessibility for individuals with disabilities in a way that promotes their dignity and independence. W.O. Stinson has an “Accessibility Policy”, the objectives of the policy are to:

    • Promote and maintain an environment that enables the participation of persons with disabilities whether as clients, customers, business partners or employees.
    • Educate W.O. Stinson & Son Ltd. employees about the importance of facilitating access for persons with disabilities and about the provisions of W.O. Stinson & Son Ltd.’s Accessibility Policy.
    • Ensure W.O. Stinson & Son Ltd. is in compliance with applicable legislation, regulations and standards in relation to persons with disabilities.

    We all have a part in ensuring that employees, customers, prospective customers and other stakeholders with disabilities are treated fairly and in a manner that respects their dignity and independence. Your feedback is important to us as we strive to promote the principles of integration, and equal opportunity for persons with disabilities. We will ensure feedback processes are accessible by providing or arranging the provision of accessible formats and communication supports upon request. W.O. Stinson will respond to feedback received within 72 business hours and work to correct any issues which may arise. To provide feedback, suggestions, or file a complaint regarding our goods, services and/or facilities please contact us using any of the following methods:

    By Email:
    info@wostinson.com

    By Phone:
    Telephone: 613-822-7400
    Toll Free: 1-800-267-9714

    By Mail:
    W.O. Stinson & Son Ltd.
    c/o Human Resources
    4728 Bank St
    Ottawa, ON K1T 3W7


    Cardlock Safe Operating and Emergency Procedures

    Due to the potential dangers involved with petroleum products, it is important that the following safe handling and emergency procedures be followed when fueling at a cardlock site. All card holders and users are required to be trained on an annual basis in regards to the safe operation of cardlock sites and emergency procedures.

    Safe Operating Procedures

    • Turn off the ignition before fuelling.
    • Place vehicle in park & engage parking brake.
    • No smoking, open flames, or other sources of ignition within 3 metres of fuel pump or fuel tank.
    • Turn off all appliance pilot lights, such as propane powered refrigerators.
    • Observe location and instructions for fire extinguishers and emergency shut off switches.
    • Note the location of the telephone and posted emergency telephone numbers at the site.
    • Be careful not to cause spillage of any amount.
    • Do not block open the dispensing nozzle. If no “hold open” latch is provided, the nozzle must be held open by hand.
    • Stay at the vehicles fuel transfer point while fueling.
    • Ensure the nozzle spout is in a vertical position in the fuel tank to ensure the automatic shut off will work properly.
    • To avoid the spillage, ease up on the nozzle trigger when filling the top portion of the tank.
    • Do not fully top up fuel tanks as expansion may cause the tank to overflow.
    Emergency Procedures in Case of Spill

    • Shut off the flow of fuel.
    • Press emergency button at the card lock panel to shut off power to the dispensers.
    • Eliminate/ Keep away ignition sources (cigarettes, open flames, running engines, etc.)
    • Do not start vehicle.
    • Use emergency numbers posted at the site to report the emergency and to get help.
    • Do not take personal risks to control the emergency.
    • Use the absorbent material provided to contain a spill.
    • Avoid contact with fuel and do not enter the area of the spill.
    Emergency Procedures in Case of Fire

    • Shut off the flow of fuel.
    • Press emergency button at the card lock panel to shut off power to the dispensers.
    • Get everyone out of their vehicles and away from the area.
    • Use emergency numbers posted at the site to report emergency and get help.
    • Do not take personal risks to control the emergency.
    • Extinguish small fires using a fire extinguisher but only if it is safe to do so.
    Important Phone Numbers

    • Spills Emergency & Problems call numbers posted at site.
    • To report a lost/ stolen card, change PIN # or general inquiries, call (800) 267-9714 during normal business hours.
    • Police, Fire, Ambulance 911
    • W.O. Stinson & Son Ltd. Emergency (800) 267-9714

    Use of a cardlock constitutes acceptance of all terms and conditions including training, by the card holder, of all card users in the safe operating and emergency procedures outlined above. This training must be done before a card is given to any person for use and a record must be kept of the training of each person. All card users must be trained annually in the safe operating and emergency procedures outlines above.

    A list of cardlock sites available for use with the W.O. Stinson & Son Ltd. fuel card can be found at wostinson.com.