Introduction

The Integrated Accessibility Standards Regulation (IASR) under the Accessibility for Ontarians with Disabilities Act
(AODA) requires W.O. Stinson & Son Ltd. to develop a multi-year plan every five years to prevent and remove barriers
for persons with disabilities. Every five years, W.O. Stinson sets a course to prevent, identify and remove barriers
for persons with disabilities. Through its multi-year accessibility plan, W.O. Stinson aims to become barrier-free
through compliance.

W.O. Stinson strives to meet the needs of its employees and customers with disabilities and is working hard to
remove and prevent barriers to accessibility.

W.O. Stinson is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities
Act, 2005. This accessibility plan outlines the steps we are taking to meet those requirements and to improve
opportunities for people with disabilities.

Our plan shows how we will play our role in making Ontario an accessible province for all Ontarians.

This plan is reviewed and updated at least once every 5 years.

We train every employee during employee orientation training and provide ongoing training in respect to any changes
to the policies.

Section 1: Past Achievements to Remove and Prevent Barriers
Customer Service

• Established an Accessibility Policy to ensure the appropriate procedures and practices are in place for
  providing goods and services to persons with disabilities.
• Continuous assessment of W.O. Stinson properties and other areas where barriers may exist, preventing
  customers from accessing the W.O. Stinson’s goods and services, and reviewing and revising W.O. Stinson
  policies, procedures and practices where necessary to ensure continued compliance.
• Provided suitable accessible formats and communications supports, upon request, in a timely manner to
  persons with disabilities
• Provided customers with notice in the event of a planned or unexpected disruption in the facilities or
  services usually used by people with disabilities, with such notice including information about the reason
  for the disruption, its anticipated duration, and a description of alternative facilities or services, if
  available.

Information and Communications

• Implemented a process for receiving and responding to ay feedback provided in regards to the AODA.

Employment

• Specifying in W.O. Stinson job advertisements that accommodations in the recruitment process are available
  for applicants with disabilities.
• Notifying employees, candidates and the public about accommodations that are available during W.O. Stinson’s
  recruitment process.
• Consulting with an applicant in response to a request for accommodation to determine the nature of the
  accommodation required and determining steps to provide/arrange for suitable accommodations that take into
  account the applicant’s needs.
• Providing individualized return-to-work and accommodation plans, where applicable and including impacted
  employees in the preparation of said plans. These individualized plans recognize the need for accommodation
  and account for relevant information and accessibility needs.

Training

• We train every person during employee orientation training and provide ongoing training in respect to any
  changes to the policies.

Return to Work Process
W.O. Stinson maintains a documented return to work process for its employees who have been absent from work due to a
disability and who require disability-related accommodations in order to return to work. The return-to-work process
outlines the steps W.O. Stinson will take to facilitate the return to work and will include documented individual
accommodation plans as part of the process.

This return-to-work process will not replace or override any other return to work process created by or under any
other statute (i.e., the Workplace Safety Insurance Act, 1997).

• W.O. Stinson’s return to work process has been reviewed to ensure accommodation is incorporated in the
  process.
• Further training to managers and other colleagues responsible for supporting the return-to-work process has
  been developed.

Section 2: Strategies and Actions

Customer Service
W.O. Stinson is committed to providing accessible customer service to people with disabilities. This means that we
will provide goods, services, and facilities to people with disabilities with the same high quality and timeliness
as others.

Information and Communication

W.O. Stinson is committed to making our information and communications accessible to people with disabilities.

Employment
W.O. Stinson is committed to fair and accessible employment practices.

Training

W.O. Stinson is committed to providing training in the requirements of Ontario’s accessibility laws and the Ontario
Human Rights Code as it applies to people with disabilities.

For More Information…
For more information on this accessibility plan and/or for standard and accessible formats of this document, please contact at:

Email: info@wostinson.com
Telephone: 613-822-7400
Toll Free: 1-800-267-9714

Mail: W.O. Stinson & Son Ltd.
c/o Human Resources
4728 Bank St
Ottawa, ON K1T 3W7

Our accessibility plan is publicly posted at: www.wostinson.com

Emergency Information: Belgreen Facility

Facility Information

W.O. Stinson & Son Ltd.
4069 Belgreen Drive
Ottawa, Ontario

The W.O. Stinson & Son Ltd. (“W.O. Stinson”) Belgreen facility stores and handles propane for distribution and related operations. Propane is stored at the facility as a liquefied gas under pressure in aboveground bulk storage tanks.

The facility has four (4) 30,000 United States Water Gallon (“USWG”) capacity bulk propane storage tanks, arranged as two pairs of interconnected tanks.

W.O. Stinson maintains an Emergency Response and Preparedness Plan (“ERPP”) to help prevent, manage and respond to propane emergencies and to protect employees, members of the public, property and the environment.

Potential Emergencies

Propane is a highly flammable gas stored as a liquid under pressure. An uncontrolled release can produce a flammable vapour cloud, which may ignite if an ignition source is present.

The principal emergency situations considered for the Belgreen facility include:

1. Accidental Propane Release
   1. A propane release could result from equipment or piping failure, including a failed transfer hose, valve, coupling or other component.
   2. A significant release may produce a flammable vapour cloud. Propane vapour is heavier than air and may accumulate in low-lying or poorly ventilated areas.
2. Propane Fire
   1. A propane release that encounters an ignition source may result in a fire, including a jet fire or flash fire.
   2. A fire involving propane storage or transfer equipment may present a significant thermal hazard and may require evacuation and establishment of an isolation area by emergency responders.
3. Vapour Cloud Fire or Explosion
   1. If a propane release produces a sufficiently concentrated vapour cloud, ignition may result in a flash fire or, under certain conditions, a vapour cloud explosion.
   2. The potential extent of a vapour cloud depends on factors such as the size and location of the release, weather conditions and the amount of propane being released.
4. Bulk Storage Tank Fire / BLEVE
   1. A fire involving a bulk propane storage tank could, in an extreme circumstance, result in a Boiling Liquid Expanding Vapour Explosion (“BLEVE”).
   2. A BLEVE can result in a large fireball, intense thermal radiation, overpressure and the projection of tank fragments or other debris.
   3. This represents the worst-case emergency scenario considered in the facility’s emergency planning process.

What to Do in an Emergency

If you are near the Belgreen facility and become aware of a propane emergency:

• Call 911 if there is an immediate threat to life or safety.
• Move away from the facility and the affected area.
• Do not approach, investigate or attempt to assist with the emergency.
• Stay clear of emergency response operations and allow emergency responders to access the area.
• Follow instructions provided by the fire department, police, municipal emergency authorities and other emergency response personnel.
• If instructed to evacuate, leave the area using the route directed by emergency responders.
• If instructed to shelter in place, remain indoors and follow the instructions provided by emergency authorities.
• Keep away from low-lying or poorly ventilated areas if a propane release is suspected.
• Do not attempt to extinguish a propane fire unless directed and trained to do so by emergency response personnel.

Emergency responders may establish an isolation area around the facility and may require evacuation, shelter-in-place or other protective measures depending on the nature and severity of the emergency.

How We Will Communicate During an Emergency

During an emergency, W.O. Stinson will coordinate with emergency response and municipal authorities.

Depending on the circumstances, information and instructions may be communicated through:

• emergency response and municipal authorities;
• direct communication with potentially affected neighbouring properties;
• telephone or other direct notification methods;
• media or other public communication methods; and
• this website, where appropriate.

The method of communication will depend on the nature, location and severity of the emergency and the instructions provided by emergency authorities.

Members of the public should always follow instructions issued by emergency responders and municipal authorities.

Emergency Contacts

Emergency – Fire, Police or Medical: 911

Ontario Spills Action Centre: 1 (800) 268-6060

W.O. Stinson 24-Hour Emergency Hotline: 1 (800) 267-9714

Emergency Response Assistance Canada (ERAC): 1 (800) 265-0212

For an emergency at or involving the Belgreen facility, members of the public should call 911 first where there is an immediate threat to life or safety.

Public Notification

W.O. Stinson has identified neighbouring properties that may potentially be affected by a propane emergency as part of its emergency planning process.

The identification of a property within the potential emergency planning area does not mean that the property would be affected by every emergency. The appropriate response would depend on the nature, location and severity of the incident.

W.O. Stinson will provide written notification to members of the surrounding community considered most likely to be affected by a propane emergency. The notification provides information about the potential hazards associated with propane, emergency contact information and general instructions on what to do during a propane emergency.

The written notification also directs recipients to this webpage for additional emergency information.

If changes to the facility, emergency scenarios, potential impact area or surrounding land use result in additional members of the public potentially being affected, W.O. Stinson will review its public notification requirements and update the information provided to the community as appropriate.

Emergency Information: Napanee Facility

Facility Information

W.O. Stinson & Son Ltd.
116 Goodyear Rd.
Napanee, Ontario

The W.O. Stinson & Son Ltd. (“W.O. Stinson”) Napanee facility stores and handles propane for distribution and related operations. Propane is stored at the facility as a liquefied gas under pressure in aboveground bulk storage tanks.

The facility has one (1) 60,000 United States Water Gallon (“USWG”) capacity bulk propane storage tank.

W.O. Stinson maintains an Emergency Response and Preparedness Plan (“ERPP”) to help prevent, manage and respond to propane emergencies and to protect employees, members of the public, property and the environment.

Potential Emergencies

Propane is a highly flammable gas stored as a liquid under pressure. An uncontrolled release can produce a flammable vapour cloud, which may ignite if an ignition source is present.

The principal emergency situations considered for the Napanee facility include:

1. Accidental Propane Release
   1. A propane release could result from equipment or piping failure, including a failed transfer hose, valve, coupling or other component.
   2. A significant release may produce a flammable vapour cloud. Propane vapour is heavier than air and may accumulate in low-lying or poorly ventilated areas.
2. Propane Fire
   1. A propane release that encounters an ignition source may result in a fire, including a jet fire or flash fire.
   2. A fire involving propane storage or transfer equipment may present a significant thermal hazard and may require evacuation and establishment of an isolation area by emergency responders.
3. Vapour Cloud Fire or Explosion
   1. If a propane release produces a sufficiently concentrated vapour cloud, ignition may result in a flash fire or, under certain conditions, a vapour cloud explosion.
   2. The potential extent of a vapour cloud depends on factors such as the size and location of the release, weather conditions and the amount of propane being released.
4. Bulk Storage Tank Fire / BLEVE
   1. A fire involving a bulk propane storage tank could, in an extreme circumstance, result in a Boiling Liquid Expanding Vapour Explosion (“BLEVE”).
   2. A BLEVE can result in a large fireball, intense thermal radiation, overpressure and the projection of tank fragments or other debris.
   3. This represents the worst-case emergency scenario considered in the facility’s emergency planning process.

What to Do in an Emergency

If you are near the Napanee facility and become aware of a propane emergency:

• Call 911 if there is an immediate threat to life or safety.
• Move away from the facility and the affected area.
• Do not approach, investigate or attempt to assist with the emergency.
• Stay clear of emergency response operations and allow emergency responders to access the area.
• Follow instructions provided by the fire department, police, municipal emergency authorities and other emergency response personnel.
• If instructed to evacuate, leave the area using the route directed by emergency responders.
• If instructed to shelter in place, remain indoors and follow the instructions provided by emergency authorities.
• Keep away from low-lying or poorly ventilated areas if a propane release is suspected.
• Do not attempt to extinguish a propane fire unless directed and trained to do so by emergency response personnel.

Emergency responders may establish an isolation area around the facility and may require evacuation, shelter-in-place or other protective measures depending on the nature and severity of the emergency.

How We Will Communicate During an Emergency

During an emergency, W.O. Stinson will coordinate with emergency response and municipal authorities.

Depending on the circumstances, information and instructions may be communicated through:

• emergency response and municipal authorities;
• direct communication with potentially affected neighbouring properties;
• telephone or other direct notification methods;
• media or other public communication methods; and
• this website, where appropriate.

The method of communication will depend on the nature, location and severity of the emergency and the instructions provided by emergency authorities.

Members of the public should always follow instructions issued by emergency responders and municipal authorities.

Emergency Contacts

Emergency – Fire, Police or Medical: 911

Ontario Spills Action Centre: 1 (800) 268-6060

W.O. Stinson 24-Hour Emergency Hotline: 1 (800) 267-9714

Emergency Response Assistance Canada (ERAC): 1 (800) 265-0212

For an emergency at or involving the Napanee facility, members of the public should call 911 first where there is an immediate threat to life or safety.

Public Notification

W.O. Stinson has identified neighbouring properties that may potentially be affected by a propane emergency as part of its emergency planning process.

The identification of a property within the potential emergency planning area does not mean that the property would be affected by every emergency. The appropriate response would depend on the nature, location and severity of the incident.

W.O. Stinson will provide written notification to members of the surrounding community considered most likely to be affected by a propane emergency. The notification provides information about the potential hazards associated with propane, emergency contact information and general instructions on what to do during a propane emergency.

The written notification also directs recipients to this webpage for additional emergency information.

If changes to the facility, emergency scenarios, potential impact area or surrounding land use result in additional members of the public potentially being affected, W.O. Stinson will review its public notification requirements and update the information provided to the community as appropriate.

Emergency Information: Pembroke Facility

Facility Information

W.O. Stinson & Son Ltd.
665 Paul Martin Dr.
Pembroke, Ontario

The W.O. Stinson & Son Ltd. (“W.O. Stinson”) Pembroke facility stores and handles propane for distribution and related operations. Propane is stored at the facility as a liquefied gas under pressure in aboveground bulk storage tanks.

The facility has one (1) 60,000 United States Water Gallon (“USWG”) capacity bulk propane storage tank.

W.O. Stinson maintains an Emergency Response and Preparedness Plan (“ERPP”) to help prevent, manage and respond to propane emergencies and to protect employees, members of the public, property and the environment.

Potential Emergencies

Propane is a highly flammable gas stored as a liquid under pressure. An uncontrolled release can produce a flammable vapour cloud, which may ignite if an ignition source is present.

The principal emergency situations considered for the Pembroke facility include:

1. Accidental Propane Release
   1. A propane release could result from equipment or piping failure, including a failed transfer hose, valve, coupling or other component.
   2. A significant release may produce a flammable vapour cloud. Propane vapour is heavier than air and may accumulate in low-lying or poorly ventilated areas.
2. Propane Fire
   1. A propane release that encounters an ignition source may result in a fire, including a jet fire or flash fire.
   2. A fire involving propane storage or transfer equipment may present a significant thermal hazard and may require evacuation and establishment of an isolation area by emergency responders.
3. Vapour Cloud Fire or Explosion
   1. If a propane release produces a sufficiently concentrated vapour cloud, ignition may result in a flash fire or, under certain conditions, a vapour cloud explosion.
   2. The potential extent of a vapour cloud depends on factors such as the size and location of the release, weather conditions and the amount of propane being released.
4. Bulk Storage Tank Fire / BLEVE
   1. A fire involving a bulk propane storage tank could, in an extreme circumstance, result in a Boiling Liquid Expanding Vapour Explosion (“BLEVE”).
   2. A BLEVE can result in a large fireball, intense thermal radiation, overpressure and the projection of tank fragments or other debris.
   3. This represents the worst-case emergency scenario considered in the facility’s emergency planning process.

What to Do in an Emergency

If you are near the Pembroke facility and become aware of a propane emergency:

• Call 911 if there is an immediate threat to life or safety.
• Move away from the facility and the affected area.
• Do not approach, investigate or attempt to assist with the emergency.
• Stay clear of emergency response operations and allow emergency responders to access the area.
• Follow instructions provided by the fire department, police, municipal emergency authorities and other emergency response personnel.
• If instructed to evacuate, leave the area using the route directed by emergency responders.
• If instructed to shelter in place, remain indoors and follow the instructions provided by emergency authorities.
• Keep away from low-lying or poorly ventilated areas if a propane release is suspected.
• Do not attempt to extinguish a propane fire unless directed and trained to do so by emergency response personnel.

Emergency responders may establish an isolation area around the facility and may require evacuation, shelter-in-place or other protective measures depending on the nature and severity of the emergency.

How We Will Communicate During an Emergency

During an emergency, W.O. Stinson will coordinate with emergency response and municipal authorities.

Depending on the circumstances, information and instructions may be communicated through:

• emergency response and municipal authorities;
• direct communication with potentially affected neighbouring properties;
• telephone or other direct notification methods;
• media or other public communication methods; and
• this website, where appropriate.

The method of communication will depend on the nature, location and severity of the emergency and the instructions provided by emergency authorities.

Members of the public should always follow instructions issued by emergency responders and municipal authorities.

Emergency Contacts

Emergency – Fire, Police or Medical: 911

Ontario Spills Action Centre: 1 (800) 268-6060

W.O. Stinson 24-Hour Emergency Hotline: 1 (800) 267-9714

Emergency Response Assistance Canada (ERAC): 1 (800) 265-0212

For an emergency at or involving the Pembroke facility, members of the public should call 911 first where there is an immediate threat to life or safety.

Public Notification

W.O. Stinson has identified neighbouring properties that may potentially be affected by a propane emergency as part of its emergency planning process.

The identification of a property within the potential emergency planning area does not mean that the property would be affected by every emergency. The appropriate response would depend on the nature, location and severity of the incident.

W.O. Stinson will provide written notification to members of the surrounding community considered most likely to be affected by a propane emergency. The notification provides information about the potential hazards associated with propane, emergency contact information and general instructions on what to do during a propane emergency.

The written notification also directs recipients to this webpage for additional emergency information.

If changes to the facility, emergency scenarios, potential impact area or surrounding land use result in additional members of the public potentially being affected, W.O. Stinson will review its public notification requirements and update the information provided to the community as appropriate.

Emergency Information: Smiths Falls Facility

Facility Information

W.O. Stinson & Son Ltd.
382 Highway 15
Rideau Lakes, Ontario

The W.O. Stinson & Son Ltd. (“W.O. Stinson”) Smiths Falls facility stores and handles propane for distribution and related operations. Propane is stored at the facility as a liquefied gas under pressure in aboveground bulk storage tanks.

The facility has two (2) 60,000 United States Water Gallon (“USWG”) capacity bulk propane storage tanks, arranged as two pairs of interconnected tanks.

W.O. Stinson maintains an Emergency Response and Preparedness Plan (“ERPP”) to help prevent, manage and respond to propane emergencies and to protect employees, members of the public, property and the environment.

Potential Emergencies

Propane is a highly flammable gas stored as a liquid under pressure. An uncontrolled release can produce a flammable vapour cloud, which may ignite if an ignition source is present.

The principal emergency situations considered for the Smiths Falls facility include:

1. Accidental Propane Release
   1. A propane release could result from equipment or piping failure, including a failed transfer hose, valve, coupling or other component.
   2. A significant release may produce a flammable vapour cloud. Propane vapour is heavier than air and may accumulate in low-lying or poorly ventilated areas.
2. Propane Fire
   1. A propane release that encounters an ignition source may result in a fire, including a jet fire or flash fire.
   2. A fire involving propane storage or transfer equipment may present a significant thermal hazard and may require evacuation and establishment of an isolation area by emergency responders.
3. Vapour Cloud Fire or Explosion
   1. If a propane release produces a sufficiently concentrated vapour cloud, ignition may result in a flash fire or, under certain conditions, a vapour cloud explosion.
   2. The potential extent of a vapour cloud depends on factors such as the size and location of the release, weather conditions and the amount of propane being released.
4. Bulk Storage Tank Fire / BLEVE
   1. A fire involving a bulk propane storage tank could, in an extreme circumstance, result in a Boiling Liquid Expanding Vapour Explosion (“BLEVE”).
   2. A BLEVE can result in a large fireball, intense thermal radiation, overpressure and the projection of tank fragments or other debris.
   3. This represents the worst-case emergency scenario considered in the facility’s emergency planning process.

What to Do in an Emergency

If you are near the Smiths Falls facility and become aware of a propane emergency:

• Call 911 if there is an immediate threat to life or safety.
• Move away from the facility and the affected area.
• Do not approach, investigate or attempt to assist with the emergency.
• Stay clear of emergency response operations and allow emergency responders to access the area.
• Follow instructions provided by the fire department, police, municipal emergency authorities and other emergency response personnel.
• If instructed to evacuate, leave the area using the route directed by emergency responders.
• If instructed to shelter in place, remain indoors and follow the instructions provided by emergency authorities.
• Keep away from low-lying or poorly ventilated areas if a propane release is suspected.
• Do not attempt to extinguish a propane fire unless directed and trained to do so by emergency response personnel.

Emergency responders may establish an isolation area around the facility and may require evacuation, shelter-in-place or other protective measures depending on the nature and severity of the emergency.

How We Will Communicate During an Emergency

During an emergency, W.O. Stinson will coordinate with emergency response and municipal authorities.

Depending on the circumstances, information and instructions may be communicated through:

• emergency response and municipal authorities;
• direct communication with potentially affected neighbouring properties;
• telephone or other direct notification methods;
• media or other public communication methods; and
• this website, where appropriate.

The method of communication will depend on the nature, location and severity of the emergency and the instructions provided by emergency authorities.

Members of the public should always follow instructions issued by emergency responders and municipal authorities.

Emergency Contacts

Emergency – Fire, Police or Medical: 911

Ontario Spills Action Centre: 1 (800) 268-6060

W.O. Stinson 24-Hour Emergency Hotline: 1 (800) 267-9714

Emergency Response Assistance Canada (ERAC): 1 (800) 265-0212

For an emergency at or involving the Smiths Falls facility, members of the public should call 911 first where there is an immediate threat to life or safety.

Public Notification

W.O. Stinson has identified neighbouring properties that may potentially be affected by a propane emergency as part of its emergency planning process.

The identification of a property within the potential emergency planning area does not mean that the property would be affected by every emergency. The appropriate response would depend on the nature, location and severity of the incident.

W.O. Stinson will provide written notification to members of the surrounding community considered most likely to be affected by a propane emergency. The notification provides information about the potential hazards associated with propane, emergency contact information and general instructions on what to do during a propane emergency.

The written notification also directs recipients to this webpage for additional emergency information.

If changes to the facility, emergency scenarios, potential impact area or surrounding land use result in additional members of the public potentially being affected, W.O. Stinson will review its public notification requirements and update the information provided to the community as appropriate.